It could not have been better. I can honestly say that TerraFirma is without a doubt the very best experience my wife and I have ever had in hiring outside help to work on our home.
Thank you for handeling everything very professionaly. I appreciate your honesty and everything you have done i will only work with TerraFirma.
By: Gary Cross
Great crew! Wesley Johnson was professional, clean cut & courteous! Nice job. My broken chimney looks normal again and my separated window is back together!
By: Quien J
Dear Mr. Beckley,Your company redid our crawlspace last week. While there are still some details to resolve, as plans and facts-on-the-ground don\'t always match, we want you to know that the crew who did the work was excellent.Justin, Mike and Tim were great. They were personable, attentive, and polite. They answered our many questions. They did what they could to problem solve the issues that arose. They gave us a tour of the crawlspace and the work that was done. Justin was able to point out some other problems that had not been identified by others. THey worked hard and steadily. They worked long hours. The clean up job was excellent. They kept their senses of humor, even with having to be away from home. They were very pleasant to have around for 4 full days.It is rather scary to hire an unknown company with unknown employees for a big and expensive job. These employees represented your business very well.Sincerely,Barbara G and Blaine S
By: Barbara Blaine G S
We recently had TerraFirma, and specifically Ryan Thomas, come out to our home for a free estimate. We thought his knowledge and professionalism stood out and spoke volumes about him and the company. When things get resolved through our insurance company we will proceed with the project shortly. I was very impressed with Ryan though. He impressed me with his knowledge and it felt like we were family by the end of the day. We love the personality and culture that we felt from working with TerraFirma.
By: Lori Brad S
After several years of suffering damp carpet in the finished basement of our remodeled SE Portland home, I decided to get the problem fixed. TerraFirma did an outstanding job, from the estimator who clearly explained the options, to the office staff who called to remind about the service appointment and handled billing with no hassles, to the crew who showed up on time and got the job done on schedule. I was particularly happy with the extent the team went to in order to protect the finished house and furnishings as they did the work and installed the system. Really exceeded my expectations. Great job by foreman and his crew. I almost look forward to the next soaker now!
By: Craig G
Did an excellent job explaining the work that needed to be done. We felt like we learned a great deal. We chose TerraFirma because they seemed most knowledgeable. Everyone we talked or worked with was very polite. The crew was on time and they did a great job cleaning up when they were finished. We will recommend you to anyone that needs your services.
By: Kevin Sabrina L
We\'ve never seen a crew work as hard as they did. Great communication, explanation of what was being done and just great guys with a personal touch. Thank you for giving our family the BEST!! I would recommend them 1000 times over.
By: Michael Sharon C
The good news about working with TerraFirma, besides the great customer service and expertise in craft, was they were very honest about my situation.. Ryan specifically told me that my problem was \"not as bad as you think it is\" This was easily a $15k project that I was budgeting for. Ryan explained that there was another reason our floors were uneven and that it was a very simple and relatively inexpensive fix. I feel that most contractors would have tried to up sell me or just agree with me that the project was HUGE and that my invoice was also going to be HUGE, which is what I expected. Thank you TerraFirma and Ryan for your honesty, integrity and stand up work.
By: Kyle W
We needed water control! We though we would need a couple of French drains and regrading our driveway. He solved the problem with a trenchdrain, something we had never heard of before. Ryan was knowledgeable and personable, We were very happy with Ryan and are happy with the work that has been done. There really wasn\'t any mess with the project. A little bit of jack hammer use to create the trenches, but everything was cleaned up and the trench drains look like they were magically placed into the ground without any destruction.
By: Fred Jean P
The main reasons we chose to work with TerraFirma waterproofing our basement was because of their persistence to work with me and find a solution we could BOTH be happy and comfortable with, and their courtesy and personability. We had a great experience. We appreciated the thorough description and presentation of possible waterproofing options. At all times we felt like we were informed and educated with every step of the process and throughout installation. The foreman was just as educated and well trained as our salesman - who was a great representation of your company and we appreciate his hard work and dedication to 100% customer satisfaction.
By: David Kim S
Recently TerraFirma, and specifically Patrick Dunn came out to inspect a wall that is seeing foundation settlement issues. Not only was he well educated and informative, but Patrick was as honest of a contractor/inspector as I\'ve ever seen. He knew what was best for my particular situation and he didn\'t try to force anything upon me. I appreciate that he is going to check with his production manager to find out more information on the best way to fix my foundation issue rather than just give me some half complete design that I would have to get fixed again in the future. Thanks Patrick.
By: Kathy M
The crew was very polite and satisfactory clean-up. Thank you Terra Firma.
By: Dianne L
The representative that was sent out was very pleasant, knowledgeable and informative! We chose TerraFirma because of the presentation and their reputation (Angie\'s List). Your foreman was helpful and courteous, he even went back down to take photos for us...Thanks!
By: Little J
TerraFirma did a great job diagnosing and solving our drainage problem. They were very courteous and conscientious at all times. Everyone we dealt with at TerraFirma was professional yet friendly. Very easy company to do business with. Prompt with call backs and email replies. Thank you!
By: LeCompte Z
The representative that was sent to our home was excellent and we chose to use TerraFirma because of price quality!
By: Alan Nancy D
We are happy with the results of completed work. The clean up after job completion was satisfactory. Good job and great guys!
By: Lopez P
The office staff was very courteous and helpful. Patrick did the estimate for us and he did a great job. The production crew was very nice and informative.
By: David A
The office staff was extremely courteous and helpful always....A+++ all the way! The representative that came out for the bid was excellent! He was thoughtful, not pushy, thorough and inspired confidence. I went with TerraFirma because they gave personal service and responsiveness to the customer. Detail of system in the brochures and the customer reviews on line. The crew arrived on time both times and they were very courteous...great crew! I\'m still very impressed with the quality of service!!!
By: Catherine B
We saw TerraFirma at the Lane County Home Show. All of the representatives were professional and courteous! Clean up was absolutely satisfactory.
By: Jim H
I heard about Terra Firma from a neighbor. When I called, I received friendly and helpful service. Salesman was very pleasant, knowledgeable and explained what would happen... and it went as presented. The crew came on time, were very friendly and cleaned up when they were done. Your foreman was helpful and courteous. He even went back down to take photos for us. Thanks! couldn\'t figure out how to write a note of praise for him. He was great.
By: Jon L
When we called, the office staff was great. Patrick Dunn was effective and courteous, as was the crew that came out to do the work. We spoke to two other companies. Your presentation was superior. And, a difficult situation was well handled.
By: Bru Douglas G
Our Foreman and his crew just finished waterproofing my basement. I was so impressed by them from the moment they arrived to do the job: On time each day, highly professional, extremely hardworking and they finished the job in the estimated time! My basement looks great. Before leaving they did a very thorough walk-through with me to be sure I understood the features of the work and the new sump pump system. The space was clean and tidy. Their presence in the house as they worked was very non-intrusive. I could not have asked for better service. Thanks so much for making this such a good experience.
By: Lizzie M
Crew Foreman and his crew came to our house June 11-14, 2012, and did a really great job restoring the foundation to our older house. First of all, they were very punctual every morning and answered any questions I had. They cleared out all the mess under the house; took out the old not-up-to-code floor supports, and installed up-to-date screw jacks. Immediate improvement! The living room floor doesn\'t bounce up and down; The front door closes and locks without jamming. They also installed their encapsulated crawl space vapor barrier which we needed done as we didn\'t have visqueen on the dirt crawl space. After each day, they cleaned up after themselves and when the job was complete you couldn\'t tell they had been there. Very professional.
By: David G
The bid was proposed at the time of inspection which was very helpful as this was a time sensitive project. I work in the industry and they definitely knew what they were talking about. I felt very comfortable that the proposed solutions would permanently solve my issue. Very professional and knowledgeable. All around great job. Throughout the entire project they were there to answer questions and were very available. I would recommend TerraFirma 100 time to anyone looking to have the best possible work done for basement waterproofing.
By: Trevor S
I enjoyed talking to Ryan. his presentation and brochure were helpful in me understanding how the problem had occurred in the first place and what my possible solution were to fix it. I stepped away from the situation much more informed and had a much better understanding of my home and soil science. I am ready to commit to the project once all of the details are outlined to the penny and I feel comfortable with the cost of the project. I trust Ryan and know he will do a great job.
By: Dale S