Thank you for handeling everything very professionaly. I appreciate your honesty and everything you have done i will only work with TerraFirma.
Great crew! Wesley Johnson was professional, clean cut & courteous! Nice job. My broken chimney looks normal again and my separated window is back together!
Dear Mr. Beckley,Your company redid our crawlspace last week. While there are still some details to resolve, as plans and facts-on-the-ground don't always match, we want you to know that the crew who did the work was excellent.Justin, Mike and Tim were great. They were personable, attentive, and polite. They answered our many questions. They did what they could to problem solve the issues that arose. They gave us a tour of the crawlspace and the work that was done. Justin was able to point out some other problems that had not been identified by others. THey worked hard and steadily. They worked long hours. The clean up job was excellent. They kept their senses of humor, even with having to be away from home. They were very pleasant to have around for 4 full days.It is rather scary to hire an unknown company with unknown employees for a big and expensive job. These employees represented your business very well.Sincerely,Barbara G and Blaine S
We recently had TerraFirma, and specifically Ryan Thomas, come out to our home for a free estimate. We thought his knowledge and professionalism stood out and spoke volumes about him and the company. When things get resolved through our insurance company we will proceed with the project shortly. I was very impressed with Ryan though. He impressed me with his knowledge and it felt like we were family by the end of the day. We love the personality and culture that we felt from working with TerraFirma.
After several years of suffering damp carpet in the finished basement of our remodeled SE Portland home, I decided to get the problem fixed. TerraFirma did an outstanding job, from the estimator who clearly explained the options, to the office staff who called to remind about the service appointment and handled billing with no hassles, to the crew who showed up on time and got the job done on schedule. I was particularly happy with the extent the team went to in order to protect the finished house and furnishings as they did the work and installed the system. Really exceeded my expectations. Great job by foreman and his crew. I almost look forward to the next soaker now!
Did an excellent job explaining the work that needed to be done. We felt like we learned a great deal. We chose TerraFirma because they seemed most knowledgeable. Everyone we talked or worked with was very polite. The crew was on time and they did a great job cleaning up when they were finished. We will recommend you to anyone that needs your services.
We've never seen a crew work as hard as they did. Great communication, explanation of what was being done and just great guys with a personal touch. Thank you for giving our family the BEST!! I would recommend them 1000 times over.
The good news about working with TerraFirma, besides the great customer service and expertise in craft, was they were very honest about my situation.. Ryan specifically told me that my problem was "not as bad as you think it is" This was easily a $15k project that I was budgeting for. Ryan explained that there was another reason our floors were uneven and that it was a very simple and relatively inexpensive fix. I feel that most contractors would have tried to up sell me or just agree with me that the project was HUGE and that my invoice was also going to be HUGE, which is what I expected. Thank you TerraFirma and Ryan for your honesty, integrity and stand up work.
We needed water control! We though we would need a couple of French drains and regrading our driveway. He solved the problem with a trenchdrain, something we had never heard of before. Ryan was knowledgeable and personable, We were very happy with Ryan and are happy with the work that has been done. There really wasn't any mess with the project. A little bit of jack hammer use to create the trenches, but everything was cleaned up and the trench drains look like they were magically placed into the ground without any destruction.
The main reasons we chose to work with TerraFirma waterproofing our basement was because of their persistence to work with me and find a solution we could BOTH be happy and comfortable with, and their courtesy and personability. We had a great experience. We appreciated the thorough description and presentation of possible waterproofing options. At all times we felt like we were informed and educated with every step of the process and throughout installation. The foreman was just as educated and well trained as our salesman - who was a great representation of your company and we appreciate his hard work and dedication to 100% customer satisfaction.
Recently TerraFirma, and specifically Patrick Dunn came out to inspect a wall that is seeing foundation settlement issues. Not only was he well educated and informative, but Patrick was as honest of a contractor/inspector as I've ever seen. He knew what was best for my particular situation and he didn't try to force anything upon me. I appreciate that he is going to check with his production manager to find out more information on the best way to fix my foundation issue rather than just give me some half complete design that I would have to get fixed again in the future. Thanks Patrick.
The crew was very polite and satisfactory clean-up. Thank you Terra Firma.
The representative that was sent out was very pleasant, knowledgeable and informative! We chose TerraFirma because of the presentation and their reputation (Angie's List). Your foreman was helpful and courteous, he even went back down to take photos for us...Thanks!
TerraFirma did a great job diagnosing and solving our drainage problem. They were very courteous and conscientious at all times. Everyone we dealt with at TerraFirma was professional yet friendly. Very easy company to do business with. Prompt with call backs and email replies. Thank you!
The representative that was sent to our home was excellent and we chose to use TerraFirma because of price quality!
We are happy with the results of completed work. The clean up after job completion was satisfactory. Good job and great guys!
The office staff was very courteous and helpful. Patrick did the estimate for us and he did a great job. The production crew was very nice and informative.
The office staff was extremely courteous and helpful always....A+++ all the way! The representative that came out for the bid was excellent! He was thoughtful, not pushy, thorough and inspired confidence. I went with TerraFirma because they gave personal service and responsiveness to the customer. Detail of system in the brochures and the customer reviews on line. The crew arrived on time both times and they were very courteous...great crew! I'm still very impressed with the quality of service!!!
We saw TerraFirma at the Lane County Home Show. All of the representatives were professional and courteous! Clean up was absolutely satisfactory.
I heard about Terra Firma from a neighbor. When I called, I received friendly and helpful service. Salesman was very pleasant, knowledgeable and explained what would happen... and it went as presented. The crew came on time, were very friendly and cleaned up when they were done. Your foreman was helpful and courteous. He even went back down to take photos for us. Thanks! couldn't figure out how to write a note of praise for him. He was great.
When we called, the office staff was great. Patrick Dunn was effective and courteous, as was the crew that came out to do the work. We spoke to two other companies. Your presentation was superior. And, a difficult situation was well handled.
Our Foreman and his crew just finished waterproofing my basement. I was so impressed by them from the moment they arrived to do the job: On time each day, highly professional, extremely hardworking and they finished the job in the estimated time! My basement looks great. Before leaving they did a very thorough walk-through with me to be sure I understood the features of the work and the new sump pump system. The space was clean and tidy. Their presence in the house as they worked was very non-intrusive. I could not have asked for better service. Thanks so much for making this such a good experience.
Crew Foreman and his crew came to our house June 11-14, 2012, and did a really great job restoring the foundation to our older house. First of all, they were very punctual every morning and answered any questions I had. They cleared out all the mess under the house; took out the old not-up-to-code floor supports, and installed up-to-date screw jacks. Immediate improvement! The living room floor doesn't bounce up and down; The front door closes and locks without jamming. They also installed their encapsulated crawl space vapor barrier which we needed done as we didn't have visqueen on the dirt crawl space. After each day, they cleaned up after themselves and when the job was complete you couldn't tell they had been there. Very professional.
The bid was proposed at the time of inspection which was very helpful as this was a time sensitive project. I work in the industry and they definitely knew what they were talking about. I felt very comfortable that the proposed solutions would permanently solve my issue. Very professional and knowledgeable. All around great job. Throughout the entire project they were there to answer questions and were very available. I would recommend TerraFirma 100 time to anyone looking to have the best possible work done for basement waterproofing.
I enjoyed talking to Ryan. his presentation and brochure were helpful in me understanding how the problem had occurred in the first place and what my possible solution were to fix it. I stepped away from the situation much more informed and had a much better understanding of my home and soil science. I am ready to commit to the project once all of the details are outlined to the penny and I feel comfortable with the cost of the project. I trust Ryan and know he will do a great job.
I felt that I had every opportunity to ask questions, and they seemed to be answered sincerely and honestly without any hidden agenda. That is rare to find these days. And only a 75 year warranty? What up with that? Just kidding of course. The breakdown of the price by Ryan was very helpful to me to understand exactly what was happening as this is not a cheap project. Ryan was able to explain the how and why to my delight as I'm not well versed in specialty contracting (as most people aren't). Ryan made a compelling case to do work with your company and it was definitely the best option I found so we decided to go with your company. Not a single complaint and we appreciate the timely and accurate work everyone performed.
Without being educated about our situation, it was hard to see how serious our situation was. Our house had significantly settled and it needed repair. We thought it had stopped but clearly we were sliding down the hill as the cracks in the wall have been getting bigger recently. Ryan cam by and explained the causes and solutions to our problem. TerraFirma was able to stabilize my foundation and actually close the cracks in the walls. Ryan put together a plan that seemed reasonable and fair in price so we went forward with it. Ryan is a very informative and polite rep. He represented your company well. I'm glad we got the project done before our house slid any farther down the hill.
I would give Ryan a 10. He was very good at explaining the process. He was also very professional and informative with his presentation. The proposal price was consistent with other estimates that we received. After we were able to get the extra discounted price for signing on the day of proposal we were in. It was definitely the best put together repair plan. I felt the same way about the production crew and foreman Wes. He showed up early and got right to work. They were both a great representation of the company.
Our rep was very informative and we felt that what he and the company had to offer would fix our foundation permanently. The production was very cool to watch. We saw the services first at a home show in Eugene and put a card in our back pocket knowing we had this project coming up. I thought that the impression they left from their website, tv and home shows made us think of them for their services when the time came. I hope they get more and more business in the state and expand because they did an excellent job with my project.
Our project was completed on the 16th of May, and we couldn't be happier with the results. TerraFirma rep was a great professional and very personable. Installation was the same way. TerraFirma must have some awesome training because everyone that I spoke with, from the call center to inspection to installation, was on top of their game and made me feel confident about going with their company. The basement looks great!!
The solution that was given by TerraFirma was the best. We felt that it would solve the problem completely, not leave us with any future problems and they were the most pleasant to work with. Pricing was fair, and they was very thorough with follow ups, answering question and making sure we were happy as a customer and client. We have been doing work here and there with TerraFirma because they are simply the best. They are top notch with estimations and production. THIS IS THE COMPANY TO WORK WITH FOR FOUNDATION PROJECTS.
Alex Tiffany LCrawl space was ready for an update. Initially I didn't know if I needed to completely replace our existing crawl space or just get it repaired. I walked through the crawl space with my system design specialist and it was very clear that it was time for a new vapor barrier. I hadn't been under the house for a while and didn't know the severity of the sub-home environment. My rep showed me 70% humidity levels and standing water. Rips were everywhere in the existing liner and it just seemed unhealthy. The service presentation was very informational. He made our decision easy. I'm very happy to have the mold removed from under the home and happy with
Thank you Patrick for exceeding our expectations. We had a lot of questions throughout the process, basically an interrogation, but I guess that is just the type of customer I am. I loved working with Patrick. He was always available to answer my questions and concerns to make sure we were well informed through the time working with TerraFirma. We had 3 other quotes for the job and went with Patrick because of his professionalism, knowledge and availability. All in all, an excellent experience!
It took a while to get this project done just because we had to jump through so many hoops on our part. TerraFirma was the most prepared company we have worked with for foundation or waterproofing problems and they were ready for the next steps before we were. We plan to use them in the future with any other projects. Patrick Dunn was our design rep. He was polite and knowledgeable to the T. We loved Patrick's energy and professionalism. The production team was there early in the morning and got right to work. They run and well organized team at TerraFirma. Thank you Patrick for staying with us all steps of the way and for being patient as we jumped through all the red tape at Spyglass.
TerraFirma made the entire process very easy and the whole team came through with exactly what they set expectations for. The call center was able to get me an appointment around my schedule and the salesman showed up early, which always sets things off on the right foot. I was a little concerned that the project was going to be much more expensive than I had budgeted for and I wouldn't be able to have the work done. My rep worked with me and we found a solution that he and his company would be comfortable with and I would be confident that my musky crawl space would be taken care of. He went above and beyond my expectations with any specialty contractor and earned my business. I'm very satisfied with how the project turned out. 10/10 for TerraFirma.
Meeting with Patrick made me comfortable right away with TerraFirma as I was comfortable and confident with Patrick. After being presented with the best possible solution at a fair price I was eager to get the project completed as soon as possible. The easy transition from inspection to installation put me at ease, and my basement was finished in no time. We had a great experience working with TerraFirma and will recommend them to friends and family.
I had not heard of your encapsulation system for our crawl sapce, so that was a great alternative solution to using using visqeen. Also the adjustable supports were a great solution to the pile of rock and cement were previously. Should keep our floors from bouncing up and down now when we walk on top. Ryan Thomas provided a proposal after the inspection. The total for the support system and the crawl space encapsulation seemed fair. Initially we were thinking just the visqeen. This was a little more expensive than that, but the final product and benefits was well worth the extra money. We will eventually pay off the extra money we paid with how much we are saving on utilities. Great communication throughout the project and we really appreciated that.
I did a lot of research before making my decision. I had about 3 different bids to see who could give me the best solution for my crawlspace. TerraFirma was the only company that didn't present Visqeen. They had a cool new technology called VaporLoc Elite that literally turns your crawl space into an underground fort. That is how clean it was under there after installation. The part we are happiest with is the air quality in our home. It is cleaner, and we are very happy to know our energy bills will decrease as well. Patrick Dunn did a fantastic job presenting the information and painting a picture of the benefits to having this project done through their company. We couldn't help to agree and are very pleased with the results.
It took me a while to find you guys, but I'm glad I did. This Crawl Space science is really interesting stuff! I don't know why more people don't do this! Your presentation made things very clear that a total crawl space make over, this was the way to go. My salesman presented the costs and benefits at the time of the inspection, which I appreciated, and I felt comfortable to move forward then and there. There was almost 75% humidity under the home. I don't even want to know what kinds of things were living down there. Now we have a space with a dehumidifier, sump pump and a new vapor barrier. Since installation we have seen a decrease in utilities and we know our home is healthier. No complaints here. Great job!
I was impressed with the professionalism of both my salesman and TerraFirma in having the right materials, and technology to enable him to produce a professional quote and explanation for each part of the project. We had other commitments, so we did have a gap between inspection and installation, but we did stay in contact with my rep over the couple month span. Questions would come up here and there and he was always available to answer. So above all, TerraFirma was professional, always available and thorough with the entire project. A+ work in my opinion.
You are the company that we recommend to all of our tenants and clients for foundation repair. We would 100% want the tenant to use a trusted company with stand up reps and get the job done right the first time, and for us to not have to revisit the issue years down the road. The reason that we like to work with your company, especially for crawl space repair is because of the warranty. 75 years that stays with the house, not the occupant. It doesn't get better than that from our stand point. Once again, great work. We look forward to working with you all again in the future.
At the time of inspection, we were given a proposal that was significantly higher than the other bids we had gotten. I couldn't figure out why. It turned out the other companies didn't catch the entire problem and I wasn't getting a comprehensive solution for the foundation. It did take a few days for us to realize that we had a much larger problem on our hands than we had thought before, but TerraFirma was right. Your guy saw problem areas others didn't. While digging during installation, the production crew confirmed the problems that the Design Specialist found. I'm so happy we ended up going with TerraFirma, making an educated decision and taking care of the entire problem rather than just have a temporary fix.
My friends and neighbors have had this service installed already. So great job TerraFirma working with my friends and neighbors to earn their trust and recommendation. We have made the decision to sell the house and know people wouldn't buy the home if they had a project to take care of post purchase and that having an encapsulated crawl space would raise the value of the house and give the real estate agent more bullet points to sell with. Patrick estimated our project. He was actually the design specialist for my friend so we felt comfortable with him and loved his personality. The project went perfectly to plan. There were no surprises and the installation crew was in and out with hardly any disruption at all. Cheers-Annalisa
We had a simple project to take care of waterproofing issues in the basement. We had a sump pump installed. The devise is quiet but there is a slight hum to know it is working. Our basement has always had a "creek" down the middle and gets bigger when it rains. Patrick suggested we put in a simple siding to capture the water, send it to a collection point and the sump pump pumps it out. Very quick and easy process. Since having the pump installed we haven't seen our creek run down the middle of the slab and are happy to actually use the space rather than just worry about it. Thanks for a quick and efficient fix TerraFirma. We have no complaints to mention.
During most of the fall and winter since I moved into the house 5 years ago there has been some sort of flooding. This recent year I noticed more water than normal coming in through the walls and up through the joist cracks. The call center at TerraFirma was very courteous and was able to schedule a time in the next couple of days that fit my schedule. Your presentation was very precise and we felt like it would solve our water problem completely. The problem we ran into was how to finance the project. You provided multiple great options for financing the project, something that we could easily manage and wasn't going to linger on and on for years and years. Before committing, we shopped around and found that TerraFirma had the most comprehensive plan and for the money we were paying, it was the best possible option. They were professionals and took care of business.
We had first seen your company at multiple home shows around the Eugene area. When it was time for us to do something about our crawlspace, we knew just who to call. Your office staff was very helpful, and your Foreman was really great. He worked with us on what was best for US. The reason we chose TerraFirma is because of their person-ability and personality. The installation crew arrived every day on time. Every one of them was courteous and the clean up was satisfactory.
I first saw your company at the Lane County Home Show and signed up for an appointment at the show. I was also referred to your company by a friend. they said you did excellent work, start to finish, and you held true to that statement. The staff was friendly, especially the installation crew. We thought they did a great job informing us of the process and steps in the project. The staff was efficient and courteous and the area was cleaned up well after completion. You may use me as a reference.
Upon inspection, it appeared that we had no significant foundation issues as we had previously expected. Ryan Thomas came out to our rental home to inspect any possible soil settlement issues. After inspection and a careful walk around the house, he told us that we had nothing to worry about and there were no problems that he could see with our foundation. We respect the honesty and integrity of Ryan Thomas and TerraFirma. Most people would have found something to sell us on, and we never felt that pressure from Ryan. Thank you for your honesty and we appreciate everyone we came in contact with going the extra mile.
Patrick Dunn examined our entire structure, even crawling under the house and determined that all was in good shape. We have a positive feeling toward the company in that he did not try to generate work that did not need to be done. He was a very trustworthy and honest person which we really admired. If we have concerns or problems in the future, we will use your company. We feel that they have the expertise needed.
I was really happy with TerraFirma. I would recommend them to anyone.
We were pleased that Ryan did not try to convince us to do more than what is needed. Ryan was very understanding that we would want a second estimate and did not push. Very pleased with the experience
The call center did a great job with getting me in the schedule at a convenient time. Everyone was very courteous and respectful. I am very comfortable with the products being installed and the warranty that comes along with it. Patrick Dunn is a true professional in his own class. He was thorough and courteous and we enjoyed working with him.
My experience working with TerraFirma has been great. A 9/10. Ryan Thomas inspected my sinking slab and proposed a solution. He was very descriptive about how the problem occurred in the first place and what he thought was the best solution for it. Ryan did a great job presenting the information and was very polite and personable.
The crew did a great job and I'm very pleased with the outcome of my project. Jon and his crew met us at the door and introduced themselves + handled the job with extreme professionalism, explaining everything as needed + answered all of our questions. He also showed us the space in questions and showed us the job well done.
The crew did a great job and I'm very pleased with the outcome of my project. Jon and his crew met us at the door and introduced themselves + handled the job with extreme professionalism, explaining everything as needed + answered all of our questions. He also showed us the space in questions and showed us the job well done.
Tasks were performed satisfactory all around. Project was completed on time and on budget.
The crew was very helpful, informative and cleaned up well after the job.
Wes's crew was very, very professional -- extremely knowledgeable and willing to satisfy the customer. They obviously really know what they're doing. We would be very happy to recommend both the crew and the company.
Everyone was professional and friendly. crew team was very polite and answered my questions when asked. Overall experience was great.
The crew was excellent. Clean up was great and I'm very pleased with the outcome of my project. Thank you TerraFirma!
I really appreciate that all of my questions were addressed immediately and answered thoroughly. I especially appreciate the integrity and honesty I have noted in all TerraFirma employees I have met and enjoyed the friendliness of the team working on my home. Thank you all!
Everything is looking very nice, including the clean up. I'm very happy with the outcome of my project. I appreciate the 9am arrival time, VERY HARD WORKERS!
I was impressed at how nicely they left my basement when the work was finished. Only regret? I wish I had known about you sooner!
Leo and his crew were professional - Very pleased - Good work guys.
Bryan was very professional, thorough and considerate. Very good choice is having him as an employee!
Thank you very much for a job well done. We are very impressed with you as the foreman. Punctual, professional and incredibly hard working. Thank you very much.
Walt provided all answers regarding work. Crew worked really hard and paid great attention to detail.
Very hard workers. Always available to answer my questions.
Everything was done in an orderly manner by very nice gentlemen.
You did what you said you were going to do. Great job. Friendly employees.
The Foreman and his team were very knowledgeable and polite. Did a great job keeping me informed throughout the process.
The crew came on time (even a little earlier). Explained the job & approx how long it would take. Crew was done on time and showed me pictures of completed job. Very happy with job well done.
Jacob and Tim were all responsive and willing to answer our questions. They were very diligent. Looks like a good job was done. Thanks for the hard work.
The crew went above and beyond to do some additional things and worked longer than they expected to. I appreciated the fact that although they were here all day, it didn't feel intrusive. They gave honest feedback about changes that had to be made to the job.
It has been a pleasure working with all of you guys. Thank you!
It was a wet/dirty job, but all three jumped in & never complained! Thanks.
Your Design Specialist explained everything very well. Went above & beyond our expectations. Awesome - very good to work with!
The Foreman & I had the most contact and he was very good! They (the crew) paid more attention to the job itself than to me - which is perfect! I would definitely recommend your company should I be asked.
Ryan was personable, courteous, professional and respected me regarding my home. I appreciate this more than anything. I really enjoyed getting to know Ryan.
Working with Walt Bateman was a pleasure. He is a class act and a great representative for TerraFirma. Walt was very easy to understand and knew his trade so I was very comfortable with him.
I like the way you guys provide us as customers different repair options that fit our needs as well as our budget. I will refer TerraFirma to friends and family in case they need the service.
I was very pleased with both the professionalism and courtesy with my contacts with Ryan B. He is very personable, knowledgeable and capable. I was happy that Ryan provided me with a solution and price that will work for my individual situation and not just a one-solution-fits-all proposal.
Don F. was personable, knowledgeable and very professional. Answered all of my questions, was succinct and provided a proposal onsite which was fantastic!
...they did a fine job and were patient in answering our questions. We were impressed!
Very professional. Hard working and courteous crew, ably led by you foreman. Drew answered all our questions. He and the crew obviously were very experienced and knew what they were doing. We are confident that the system they installed will solve our basement water problem (but will have to await a heavy ran to be sure!). They did an amazing amount of difficult, heavy, precise work in a short period of time.
We live in SE portland and have a 1910 Old Portland home. The basement has been a moist problem for the last 10 years or so. You can smell the damp air and my wife hates to keep anything down there as she thinks there's mold in them thar regions. We called a couple of places which specialize in this kind of work and chose TerraFirma based on the knowledge and professionalism of their sales rep Ryan Bothman. The other places although less expensive just seemed to say ""ya ya"" a lot and either didn't understand the products they were selling or just didn't listen to what I wanted accomplished. When the work commenced the lead was friendly and very helpful. We had a full water management system installed with a sump pump and a De-humidifier. They cleaned up after themselves very well and we are so very happy we went with TerraFirma. Call them and ask for Ryan Bothman. You will be happy you did. Great People, Great Products and Great service!
Excellent, professional staff who were honest and forthcoming for all our questions. From the initial inspection to the followup tweak on dehumidifier, everyone was great to work with and very respectful of our home. They shoed photos of our crawl space and honestly explaining the value of sealed area for energy efficiency, keeping all critter out and providing dehumidifier -- making home cleaner with less allergens. They changed scheduled work for us, due to holidays and illness. And, they cleaned up after themselves very well.
The crew was professional and personable. Ryan Bothman helped me with several minor issues which I very much appreciated. Good work, good people.
I appreciate the TerraFirma Foundation System. Ryan Thomas, System Designer, walked me through the process and helping me understand my much needed home foundation repairs, as well as arranged bank loan payments. I am grateful to Wes Johnson, Foreman, and the 3-man team that worked long hard hours to complete this job; I also appreciate the courtesy of Wes Johnson for taking a basement tour to help me better understand the repairs, new foundation and, how a Sump Pump system works ... My recently deceased husband would be very pleased to have found the professional TerraFirma Foundation System; you are definitely a 5-star contractor! I thank you all for your trust and service ...
We had a drainage system installed for our family room in our daylight basement, which connects to a new sump pump in our crawl space and exits to the yard. They also put in a dehumidifier.We enjoyed everyone we had contact with, including the designer, production and installation team. The customer service was outstanding. They arrived on time (crew of 4) and were done in a day, as promised. There was a surprise under the concrete, which they handled easily (no extra cost) They included us in their process, keeping us informed as they went. We would definitely recommend them to anyone with a foundation problem.
Crawlspace moisture barrier and sump pump installed.They were Excellent! They arrived on time, professional, cleaned up area after work was complete and finished in one day. We needed to have work performed in a timely manner so we could close on our home. I was extremely pleased with the outcome.
They installed a drain in the house and a sump pump so water from rain or irrigation does not come in any more. It was a dusty mess but that part couldn't be helped and they covered everything that they could. I would hire them again.
TerraFirma encapsulated our crawl space; installed new sump pump and dehumidfier.It went very well from first contact to completion. All of the staff we had contact with were professional and able to explain all they did. We feel very secure with the work.
Ryan Keith did a great job presenting his findings. He was polite and respectful. He was able to answer all questions and was very thorough. I was impressed!
I was so pleased with this production crew. They did a great job, were very polite, did their best to keep everything clean and cleaned up very well afterwards. They were the best, cleanest crew of workers we've ever had out to our house doing work.
I would like to commend everyone at TerraFirma involved with stabilizing our school's early childhood building. It began with Walter Bateman's thorough initial visit, his knowlegeable inquiries, useful comments and recommendations, and his prompt and clear proposal. We were pleased with the professional and timely follow up with engineering, permits and instructions. And I enjoyed working with the crew who did the practical raising of the building, in particular their foreman Wes, who communicated clearly, kept to a tight schedule, took care to answer all my questions, and even took the time to explain the technical details of the process to me. The crew worked efficiently and left the worksite orderly and clean. Thank you for a job well done. Through this experience I happily can recommend your company
I am SO pleased with Leo and the crew you sent to my home. They were fabulous and professional. One of my neighbors is coming over tonight to find out about you
I have to say that Walt was awesome to work with. I really do appreciate his professionalism and vast knowledge and if we end up successfully closing on this house, I'm looking forward to working with you guys.
Brad came by to give my wife and I a very in depth consultation on a Foundation Repair. Very clear communicator and truthful. He didn't try to sell us something we don't need.I would trust this company to give a solid assessment of what needs to happen in order to make your home safe and strong.
The job is complete and I couldnt be happier. I appreciate that your design specialist, Walt, crawled under the house to see what needed to be done and worked with me on a satisfactory resolution.The crew was fantastic: R.C. was the Foreman. The company communicated all along the way; what to expect, reminder of the schedule and follow up. Very professional and very easy to work withtop to bottom.
These guys were fabulous! Super professional, super nice. The foreman made several LONG trips from under the house to check while they were lifting my house, which was VERY reassuring. They cleaned up their mess and made sure I was totally satisfied before payment. I would recommend them in a heartbeat.
Tim and I wanted to send you some comments about the retrofit workTerraFirma did for us. Bottom line, we are very happy with the companyand the work. In our view, one of the defining attributes of a good company is how it responds to issues that arrise.When I called to question the final paperwork we received, your response of sending a foreman to double-check everything was reassuring. The resulting updated "as built" paperwork seems much more appropriate for the work done. And the refund based on difference between quote and work done was most appreciated. Thanks again for being so responsive. We will certainly recommend your company to neighbors wanting similar work done.
We are very impressed with the professionalism and capability of your company. We don't have a moisture issue so we're debating about the need for total encapsulation. The sticker price was quite shocking, although I understand the components making up the cost.
RC and his crew were just here, inspected and said no adjustments were needed. He answered my questions and then said something that I wanted to repeat to you. He said: "Thank you for your business." I don't hear that often enough, I rarely hear it. As both a customer and a marketing professional, I appreciated hearing it. Your company is a class operation.
Josh, Mike, & Mason were very nice and did a great job checking everything for us.